Returns & Warranty
Our 2-Year Warranty
Every KLIQ kit is covered by a 2-year warranty from the day it arrives. If any part of your kit develops a fault within 2 years — a release, a button, anything — get in touch and we'll put it right, free of charge. That usually means new parts shipped out straight away, or a replacement kit if needed. We cover the postage on anything faulty.
Orders placed before 14 August 2026 were sold with our lifetime guarantee, and we honour that in full — if you bought early, you're covered for as long as you own it.
Something not right with your kit?
Message us first — most issues are sorted in one conversation, and 9 times out of 10 we can have replacement parts in the post to you the same day. No forms, no fuss, no sending anything back unless we ask.
If your kit is faulty, you can choose whichever suits you best:
- Free replacement parts (or a full replacement kit) shipped to you, postage on us
- A partial refund if the issue is minor and you'd rather just keep the kit as-is
- A full refund
Nothing here affects your statutory rights under the Consumer Rights Act 2015.
Screws supplied with your kit
Every kit comes with M4 number plate screws, and that's the only size we supply. They fit the front and rear bumper mounting points used by most vehicle manufacturers and car brands.
Some manufacturers use an M5 screw or a different fitting. We don't provide those — you'll need to reuse the screws already holding your plate on, or pick up the right size yourself. It's worth checking your existing plate screws before you start. This isn't a fault with the kit, so it isn't covered by the warranty and isn't grounds for a replacement or a refund — though your 14-day right to change your mind still applies as normal.
Changed your mind?
No problem. You have 14 days from the day your order arrives to tell us you'd like to return it, and a further 14 days to send it back. To get a full refund of the product price, the kit needs to be unused and in its original packaging — return postage is paid by you, and we'd recommend a tracked service as the kit is your responsibility until it reaches us. We'll refund you within 14 days of receiving it back.
Where to send returns
Message us first so we can log your return — then post it to:
KLIQ PO BOX
PO Box 283
CLITHEROE
BB7 0GF
Put your order number in with the kit so we can match it up. Items sent back without telling us first may not be accepted.
How to reach us
Email support@kliqco.com or DM us on TikTok or Instagram — whichever's easiest. Include your order number and a quick photo or video if something's wrong; it helps us sort it faster.